If you encounter any problems making payments please read our FAQs below which should resolve any issues, if you still have problems please don't hesitate to contact us where one of our team will be happy to take your call.
Q: The site will not accept my credit or debit card, whats wrong ?
A: There could be a number of reason why your payment isnt being accepted, we have listed the common ones below which you should use before contacting us
All credit and debit card payments taken via our site must be Verified by Visa or Mastercard SecureCode to ensure all transactions are 100% safe & genuine.
Verified by Visa / Mastercard SecureCode gives you extra protection and peace of mind when you’re shopping online. Once you've signed up, you'll be protected whenever you make an online payment with your Visa or Mastercard card at any one of more than 300,000 web sites across Europe.
- First you'll see a personal message – a message that you provided when you signed up for Verified by Visa or Mastercard SecureCode and that only you and your bank know about. This shows that the security screen you're seeing is genuine.
- Then you'll be asked to enter your Verified by Visa password
Depending on your bank, the Verified by Visa / Mastercode SecureCode security screen will look similar to this:
Verified by Visa / Mastercard SecureCode not only protects your card against unauthorised use, it also means you can have confidence that the online retailer you're buying from has made your security a priority.A: Your billing address must match that of the credit or debit cards registered address (dont worry you can still specify and a delivery address).
A: If your not subscribed to Verified by Visa or Mastercard SecureCode you can still make payment, simply click on the basket icon on the top right hand corner of the screen and choose Checkout by Paypal, you can either sign in to your paypal account if you have one or just make a one time payment using your credit or debit card by selecting the "Pay with debit or credit card".
If you have any problems that you cannot resolve here please give our friendly team a call who will be happy to assist.